Slowness In Loadtimes

Incident Report for Truly

Postmortem

The post-mortem can be found by users here (you will need to be logged into your truly account):

https://help.truly.co/en/articles/8439741-post-mortem-12-28-2023-api-slowness

Posted Oct 03, 2023 - 09:48 EDT

Resolved

The issue was resolved at 1:06 PST with our server scaleout. We will update this page with more information once the post-mortem is complete.

Posted Sep 28, 2023 - 15:18 EDT

Update

Our engineers are scaling capacity while continuing to investigate the root cause. We will share another update in ~15 minutes.

Posted Sep 28, 2023 - 15:06 EDT

Investigating

We are seeing elevated API response times and are investigating. While the app is functional and calls are going through without any issues, users may be seeing some lag.

Posted Sep 28, 2023 - 14:46 EDT

This incident affected: Desktop App.