All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Operational
90 days ago
100.0 % uptime
Today
iOS App Operational
90 days ago
100.0 % uptime
Today
Android App Operational
90 days ago
100.0 % uptime
Today
Chrome Extension Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Desktop App Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Operational
Inbound SMS Operational
Outbound SMS Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Sign In Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Bandwidth.com SMS Service Degradation
Resolved - The issue is confirmed to have been resolved.
Sep 28, 16:54 EDT
Monitoring - Our vendor has updated their incident status to 'monitoring', with the expectation the issue has been resolved. We are monitoring ourselves, and can confirm this impacted at most 15% of outbound text traffic over the reported period. No inbound traffic was impacted during this time.
Sep 28, 16:38 EDT
Identified - Our primary carrier in the US is reporting a service degradation with outbound sms: status.bandwidth.com related to 10DLC traffic.

This appears to be related to specific 10DLC campaigns (eg: - specific customers' 10DLC codes) so all customers are experiencing a different result from this. It will manifest in outbound messages showing a 'failed' status.

Support has found a workaround that requires customer approval to activate, if you are disrupted by this please contact our support team.
Sep 28, 16:13 EDT
Slowness In Loadtimes
Postmortem - Read details
Oct 3, 09:48 EDT
Resolved - The issue was resolved at 1:06 PST with our server scaleout. We will update this page with more information once the post-mortem is complete.
Sep 28, 15:18 EDT
Update - Our engineers are scaling capacity while continuing to investigate the root cause. We will share another update in ~15 minutes.
Sep 28, 15:06 EDT
Investigating - We are seeing elevated API response times and are investigating. While the app is functional and calls are going through without any issues, users may be seeing some lag.
Sep 28, 14:46 EDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

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