Resolved -
The issue is confirmed to have been resolved.
Sep 28, 16:54 EDT
Monitoring -
Our vendor has updated their incident status to 'monitoring', with the expectation the issue has been resolved. We are monitoring ourselves, and can confirm this impacted at most 15% of outbound text traffic over the reported period. No inbound traffic was impacted during this time.
Sep 28, 16:38 EDT
Identified -
Our primary carrier in the US is reporting a service degradation with outbound sms: status.bandwidth.com related to 10DLC traffic.
This appears to be related to specific 10DLC campaigns (eg: - specific customers' 10DLC codes) so all customers are experiencing a different result from this. It will manifest in outbound messages showing a 'failed' status.
Support has found a workaround that requires customer approval to activate, if you are disrupted by this please contact our support team.
Sep 28, 16:13 EDT
Resolved -
The issue was resolved at 1:06 PST with our server scaleout. We will update this page with more information once the post-mortem is complete.
Sep 28, 15:18 EDT
Update -
Our engineers are scaling capacity while continuing to investigate the root cause. We will share another update in ~15 minutes.
Sep 28, 15:06 EDT
Investigating -
We are seeing elevated API response times and are investigating. While the app is functional and calls are going through without any issues, users may be seeing some lag.
Sep 28, 14:46 EDT