After an 8 hour monitoring period, we are marking this resolved.
Jan 27, 04:48 EST
All services have been restored for the past 10 minutes and we continue to monitor.
Jan 26, 20:50 EST
Engineers are continuing to investigate the login issue. We will continue to update you with progress shortly.
Jan 26, 20:21 EST
while all services were restored, users appear to be unable to log in if they loggedout. As such we are moving this back to 'identified'
Jan 26, 20:00 EST
Service has been restored. Users may notice some slowness while the system continues to recover
Jan 26, 19:48 EST
Inbound calls and back and systems have recovered; however the desktop/web application is taking longer than expected to recover. It is loading but slowly. We are continuing to monitor its recovery.
Jan 26, 19:41 EST
Users are reporting the inability to load our application in the North America region. Engineers are investigating the cause and working to restore service ASAP.
Jan 26, 19:03 EST